To start, stop or transfer water service, please call Utility Customer Service at (217) 424-2841. This applies to both residential and commercial customers.
Utility Customer Service
Decatur Civic Center (second floor)
#1 Gary K. Anderson Plaza
Hours: 8 a.m.-4:30 p.m. Monday – Friday
Phone (217) 424-2841
Fax (217) 424-2859
Email Utility Customer Service
How to Sign-up for Electronic Billing
Pay Online
Rates
Forms
- Agent Authorization Formopens PDF file
- Recyclable and Non-Recyclable Item Listopens PDF file
- Recycling Fee Adjustment Request
- Stormwater Utility Brochureopens PDF file
- Water Conservation Pamphletopens PDF file
- Water Valve Brochureopens PDF file
Authorized Payment Locations
| Location | Address |
|---|---|
| First Currency Exchange #2 | 1659 E Eldorado St |
| Houran's on the Corner Florist | 1106 W Pershing Rd |
| Kroger | 3070 N Water St |
| Kroger | 255 W 1st Drive |
| Kroger | 1818 Airport Plaza |
| Ray's Laundromat | 3733 N Woodford St |
** $1.50 charge per item **
