How to Apply for Water Service

Renting/Contract for Deed

If you’re going to be renting, or obtaining the property via a contract for deed, you will need to do the following:

Come to our office in person with a valid photo ID

Valid photo ID’s: driver’s license, State ID, FOID, Conceal Carry, Passport

If your driver’s license is being held by authorities, the unexpired ticket and an original social security card can be used in lieu of the driver’s license

We’ll ask you the last four digits of your social security number
Businesses will also need to supply their Tax ID number
Your landlord will need to call us and approve you as the tenant. This can be done either before you come to our office, or after
We need one business day’s notice to initiate service
The city retains the right to deny service until any/all issues regarding water service at a location have been resolved

Print Checklist

For your convenience, you can complete and print the Application for Water Service in advance of coming to our office.

Water Customer Service

Decatur Civic Center (second floor)

#1 Gary K. Anderson Plaza

Hours: 8 a.m.-4:30 p.m. Monday – Friday

Phone (217) 424-2841

Fax (217) 424-2859

Email Utility Customer Service

Directions.

Purchasing

If you’re going to be purchasing the property where you want water service, you will need to do the following:

Come to our office in person with a valid picture ID

Valid picture ID’s: driver’s license, State ID, FOID, Conceal Carry, Passport

If your driver’s license is being held by authorities, the unexpired ticket and an original social security card can be used in lieu of the driver’s license

We’ll ask you the last four digits of your social security number
Businesses will also need to supply their Tax ID number
We need one business day’s notice to initiate service
The city retains the right to deny service until any/all issues regarding water service at a location have been resolved

Print Checklist

For your convenience, you can complete and print the Application for Water Service in advance of coming to our office.

Water Customer Service

Decatur Civic Center (second floor)

#1 Gary K. Anderson Plaza

Hours: 8 a.m.-4:30 p.m. Monday – Friday

Phone (217) 424-2841

Fax (217) 424-2859

Email Utility Customer Service

Directions.

Current Owner

If you currently own a property that has City of Decatur utility service, you will still need to complete an Application for Water Service in its entirety for the new service address. You can do that by:

Coming to our office to complete the form or complete the Application for Water Service and return it to our office, or fax to (217) 424-2859.
The identification information provided for the new address must match existing information on file.
Businesses will also need to supply their Tax ID number.
Service will be provided as long as there are not outstanding issues with the property.
Service will be provided one working day after receiving the completed Application.

Print Current Owner Checklist

For your convenience, you can complete and print the Application for Water Service in advance of coming to our office or fax form to (217) 424-2859.

Water Customer Service

Decatur Civic Center (second floor)

#1 Gary K. Anderson Plaza

Hours: 8 a.m.-4:30 p.m. Monday – Friday

Phone (217) 424-2841

Fax (217) 424-2859

Email Utility Customer Service

Directions

How to Sign-up for Electronic Billing

How to Sign-up for Direct Pay