To start, stop or transfer water service, please call Utility Customer Service at (217) 424-2841. This applies to both residential and commercial customers.

Utility Customer Service

Decatur Civic Center (second floor)

#1 Gary K. Anderson Plaza

Hours: 8 a.m.-4:30 p.m. Monday – Friday

Phone  (217) 424-2841

Fax (217) 424-2859

Email Utility Customer Service

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