To start, stop or transfer water service, please call Utility Customer Service at (217) 424-2841. This applies to both residential and commercial customers.
Utility Customer Service
Decatur Civic Center (second floor)
#1 Gary K. Anderson Plaza
Hours: 8 a.m.-4:30 p.m. Monday – Friday
Phone (217) 424-2841
Fax (217) 424-2859
Email Utility Customer Service
How to Sign-up for Electronic Billing
Pay Online
Rates
Forms
- Agent Authorization Form
- Authorized Payment Locations for Municipal Utility Bills
- Recyclable and Non-Recyclable Item List
- Recycling Fee Adjustment Request
- Stormwater Utility Brochure
- Water Conservation Pamphlet
- Water Valve Brochure
