NOTICE: We are asking our community for patience as you may experience longer than normal wait times to pay bills and receive related customer service.

The City recently implemented a computer software upgrade. Despite successful tests of the new system beforehand, we are currently experiencing certain processing issues that are complicating our ability to provide the normal level of customer experience that we strive for. We would like to apologize for any inconvenience and ask that you have some patience with our customer service reps if you experience delays.

We are working diligently on a solution, and will keep working until issues are resolved. Thank you for your understanding and patience!

 

Municipal Utilities (Water) Bill

You may pay multiple utility bills at one time. Please make payment in full. Partial payments will not prevent discontinuation of service. You will need your bill present to make this payment.

Parking Tickets

Citations that have been filed in court or turned over to a collection agency cannot be paid through this process. You will need your ticket number to make this payment. Call (217) 424-2702 for additional information or to verify your correct balance.

Building Permits

You can pay up to three permits at one time. You will need your permit number to make this payment. Please make correct payment in full.

Invoice Payments

  • Garage C – Please make correct payment in full. Advance payments are not accepted. You will need your bill and space number to make this payment. Call (217) 424-2709 for additional information.
  • Duck Blinds – Please make correct payment in full. You will need your bill and blind number to make this payment. Call (217) 424-2709 for additional information.
  • Boat Licenses – Take your email confirmation of payment and your original bill to the Lake Office in Nelson Park to pick up your sticker(s). If inspection is required, your email confirmation will provide proof of payment. Please make correct payment in full. You will need your bill and boat number to make this payment. Call (217) 424-2709 for additional information.
  • Pier Permits – Take your e-mail confirmation of payment and this bill to the Lake Office in Nelson Park to pick up your sticker. Please make correct payment in full. You will need your bill and pier number to make this payment. Call (217) 424-2709 for additional information.
  • Miscellaneous Invoices – Miscellaneous invoice is an accounts payable “invoice” for anything other than what is separately listed. Please make correct payment in full. You will need your invoice and account number to make this payment. Call (217) 424-2702 for additional information.

Miscellaneous Payments

  • Weeds – Accounts that have been filed in court or turned over to a collection agency cannot be paid through this process. You will need your case number to make this payment. Call (217) 424-2702 for additional information.
  • 72 Hour Clean-Up/Securing Property – Accounts that have been filed in court or turned over to a collection agency cannot be paid through this process. You will need your case number to make payment. Please call 217-424-2702 for additional information.
  • Lake Citations – Citations that have been filed in court or turned over to a collection agency cannot be paid through this process. You will need your citation number to make payment. Please call 217-424-2702 for additional information.
  • Pet Citations – Citations that have been filed in court or turned over to a collection agency cannot be paid through this process. You will need your citation number to make payment. Please call 217-424-2709 for additional information.
  • Fire Citations – Citations that have been filed in court or turned over to a collection agency cannot be paid through this process. You will need your citation number to make payment. Please call 217-424-2702 for additional information.
  • Loan Repayments – DCDF, CDBG and Home loan monthly payments. You will need your loan number to make payment.
  • Miscellaneous Payments – Down payments or payments “in full” not yet issued an invoice number. You will need your permit number to make this payment. Examples are water taps, sewer taps, and driveway approaches.