Utility Customer Service is a function of the Finance Department. Duties include managing water service requests, billing, and collections for users of the City’s water supply. Bills for residential and commercial customers are issued monthly.
Residential customers are typically billed for water usage, a recycling charge, a sewer user fee, a sanitary fee, and stormwater utility fees. The sanitary fee is billed on behalf of and turned over to the Decatur Sanitary District. Recycling charges are billed regardless of whether services are utilized.
Utility Customer Service
Decatur Civic Center (second floor)
#1 Gary K. Anderson Plaza
Hours: Monday through Friday
Telephone Support : 8:00 am to 4:30 pm
In Person: 8:00 am to 4:00 pm
Phone (217) 424-2841
Fax (217) 424-2859
Email Utility Customer Service
How to Apply for Water Service
How to Sign-up for Electronic Billing
Authorized Payment Locations
| Location | Address |
|---|---|
| First Currency Exchange #2 | 1659 E Eldorado St |
| Houran's on the Corner Florist | 1106 W Pershing Rd |
| Kroger | 3070 N Water St |
| Kroger | 255 W 1st Drive |
| Kroger | 1818 Airport Plaza |
| Ray's Laundromat | 3733 N Woodford St |
** $1.50 charge per item **
Pay Online
Rates
- Sanitary / Sewer User Rates – effective May 1, 2021
- Monthly Water Rates — effective May 1, 2021
Forms
- Agent Authorization Form
- Recyclable and Non-Recyclable Item List
- Recycling Fee Adjustment Request
- Stormwater Utility Brochure
- Water Conservation Pamphlet
- Water Valve Shut Off Instructions
Recycling FAQ’s
Do we need to sort our recycables?
No, you don’t have to sort the recyclables. They all go in to the same bin/cart. The list of recyclable items includes cardboard, chipboard (cereal boxes, etc.) and junk mail along with the plastics, metals, paper and glass.
What type of container can I use for recycling?
You may use the 65 gallon blue recycling cart provided by the City, or the 18- gallon plastic bins previously provided to customers.
What days will my recycling be picked up?
Your hauler will communicate recycling service days in your area.
How can I register for the cart and how much is it?
The cart is provided at no additional charge other than your monthly recycling fee. You can register by doing one of the following:
- Call 424- 2784
- E-Mail your Name, Phone and Street address to recycling@decaturil.gov
- Register online at http://www.decaturrecycles.com
- Mail your information to: Recycling Bin Request Development Services, #1 Gary K Anderson Plz, Decatur, IL-62523
What items are recyclable?
The lid of the cart will contain a specific list of acceptable materials. As a general rule, paper, plastics, metals, glass and cardboard are acceptable. Hazardous materials, plastic grocery bags, light bulbs, window glass panes, electronics and organic matter are not recyclable.
What if I loose my cart?
You can buy a similar cart from Midwest Fiber Recycling. This cost would not exceed $55.
What is the size of the recycling cart?
The cart size is 65 gallons and measures approximately 26”wide X 26” long X 41“ high.
Can I request a cart, try it and return it if it does not work for me?
Yes. People can either call their hauler to return the cart or drop it off themselves at Midwest Fiber here in Decatur.
Can I can mix my garbage, yard waste, and recyclables?
No, but you do not have to sort your recyclables. The yard waste and garbage must be separated from the recycables.
I am a small business, church or other non-profit and would like to order a cart. Can I do that?
No. At this point the curbside program is only offered to single family households or multi-family dwellings of up to 6 units. You can, however contact a local commercial recycling service for more options.
I live just outside the City, what are my options for recycling?
Macon County has various recycling options. Please refer residents to county’s website: http://www.co.macon.il.us/ and click “departments” and “Environmental Management” for current information on recycling specifics.
You may also call the County Environmental Management department at 217-425-6597
Utility Customer Service
Phone (217) 424-2841
