American with Disabilities Act (ADA)

Reasonable Modification Policy

The Decatur Public Transit System (DTPS) is committed to providing safe, reliable, courteous, and accessible services to all our customers. To ensure equality and fairness, we are committed to making reasonable modifications to our policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling us at (217) 424-2800.

 

ADA Paratransit

All DPTS fixed-route buses are equipped with ramps and can accommodate wheelchairs. Fixed-route service is DPTS least expensive form of travel and offers riders the freedom to travel without having to schedule in advance. However, DPTS understands that some individuals may be functionally unable to use fixed-route services due to a physical, cognitive, or visual disability. In these cases, riders may be eligible for paratransit service, Operation Uplift.

For more detailed information, please download the Operation Uplift Brochure (link below).

Eligibility

ADA paratransit eligibility is based not just on the presence of a disability, but on the effect that the disability has on the person’s ability to use the fixed route services. The applicant’s physical and mental abilities in relation to getting on and off a bus, riding the bus, and traveling to and from a bus stop will be considered when determining eligibility for paratransit services.

Riders may download an electronic copy of the Operation Uplift ADA Paratransit Eligibility Application Form (link below), or pick up paper copies at our Transit Office, 353 E. William St, Decatur, IL, 62523 and Administrative Office, 555 E Wood St, Decatur, IL, 62523.

Questions concerning eligibility can be addressed by calling (217)424-2800.

Service & Scheduling

Paratransit service is curb-to-curb shared-ride service for individuals who cannot independently use the Decatur Public Transit System, and is limited to trips within ¾ of a mile from fixed-routes. Trips must be scheduled in advanced, and are available during the same days and hours of operation as the fixed-route bus system. For ride scheduling information, call (217) 424-2800.

Service Days Service Hours
Monday-Friday 5:30AM to 645PM*
Saturdays 615AM to 645PM*
*Last Pick-up Time

Fares

One-way fares for paratransit services are $2. Pre-approved Personal Care Attendants may ride for free. Guests are required to pay a $2 fare for each one-way trip.

 

ADA Complaints

In compliance with the Americans with Disabilities Act of 1990, DPTS operates all its programs and provides public transportation services without regard to disability. Anyone who believes they have been subject to an unlawful discriminatory practice by DPTS due to a disability has the right to file an ADA complaint. ADA complaints must be filed in writing within 180 days from the date of the alleged discrimination incident.

Download the Operation Uplift Eligibility Application.

Download the Operation Uplift Brochure.

Download the DPTS ADA Complaint Form.