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Emergency Communications Center

Deputy Chief Dickerson
Deputy Chief Dickerson
Cindy Hollingsead
Cindy Hollingsead
Duane Richards
Duane Richards

The Emergency Communications Center is a division of the Decatur Police Department. The Center is a multi-jurisdictional 911 PSAP (Public Safety Answering Point) providing emergency communications services for all of Macon County including the City of Decatur (Police and Fire), the Macon County Sheriff's Office, and numerous police and volunteer fire departments.

The Center is staffed by Emergency Communications Specialists (ECS) who receive and process both emergency and non-emergency calls for service 24 hours a day, 7 days a week. Other Center personnel include the Emergency Communications Manager, Emergency Communications Supervisors, and a CAD System Coordinator.

In an effort to promote community awareness of 911, Emergency Communications Center personnel conduct 911 Awareness Presentations targeted at educating preschool through 6th grade children in the proper use of 911.

The staff of the Emergency Communications Center is committed to providing the best service possible to both the citizens and the user agencies of Decatur and Macon County, Illinois. This commitment is defined by our mission statement:

"The mission of the Decatur Police Department Emergency Communications Center is to provide prompt, professional and courteous service to all citizens and user agencies."