City of Decatur Finance Department

Water Customer Service

Water Customer Service is a function of the Finance Department. Duties include managing water service requests, billing, and collections for users of the City’s water supply. Bills for residential and commercial customers are issued monthly.

Residential customers are typically billed for water usage, a recycling charge, a sewer user fee, and a sanitary fee. The sanitary fee is billed on behalf of and turned over to the Decatur Sanitary District. Recycling services are contracted through Suburban Disposal and specific recycling questions should be directed to them at (217) 877-9867. Recycling charges are billed regardless of whether services are utilized.

Customer service is located on the second floor of the Civic Center, #1 Gary K. Anderson Plaza, and open from 8:00 a.m. to 4:30 p.m., Monday through Friday. Contact (217) 424-2841.

There are several ways to pay your utility bill.

After Hours - Payment drop box located on the east side of the Civic Center on Jackson Street
Cash - Cashier window on the second floor of the Civic Center, #1 Gary K. Anderson Plaza, from 8:00 a.m. to 5:00 p.m., Monday through Friday
Check or Money Order - Cashier window on the second floor of the Civic Center, #1 Gary K. Anderson Plaza, from 8:00 a.m. to 5:00 p.m., Monday through Friday. Payment drop box located on the east side of the Civic Center. By mail using the return envelope sent with your bill or mail to:
City of Decatur
P.O. Box 2578
Decatur, IL 62525-2578
Credit Card or Debit Card - Cashier window on the second floor of the Civic Center, #1 Gary K. Anderson Plaza, from 8:00 a.m. to 5:00 p.m., Monday through Friday. Online credit or debit card payments can be made HERE.
E-Check - Online HERE.
Direct Pay - Automatic withdrawal from your bank account on due date. Print and complete the Direct Pay Application Form below and return as directed.
Authorized Payment Locations - Click here for a complete list of Authorized Payment Locations for Municipal Utility Bills.